Managing Change In The Insurance Workforce

As the insurance industry undergoes significant transformation, driven by digitisation and changing customer expectations, we can expect the workforce to experience substantial disruption. We know that new roles are already being created across the industry, such as Cyber Liability Analysts, while other roles have become obsolete. We can expect the pace of change to accelerate in the months and years ahead, as technology continues to get more sophisticated.

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Technology Is Transforming The Insurance Workforce

Insurance is a careful balancing act. Since it’s typically based on a risk-distribution model, individuals or companies are grouped together based on certain behaviours or attributes, and premiums are charged accordingly. Charge too much, and potential customers will look elsewhere. But if you charge too little, or if there are more claims than anticipated, then it’s the insurer that will feel the pinch.

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The Future of Insurance Recruitment

The insurance industry is being transformed, because people and businesses want different things from their insurers than they did in the past. They’re looking for insurers that offer greater personalisation, ultra-flexibility, increased convenience, and better value for money – all this, without making any compromises on their cover or taking on additional risk.

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Creating a Workforce Culture of Innovation

Innovation is a baseline expectation for all organisations. It’s something that every business strives for, yet many struggle to achieve. What does it really mean to be innovative? And how can business leaders promote and nurture a culture of innovation across their workforce?

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Choosing Where To Locate Your Workforce

Today’s business environment is as complex as it is unpredictable. Technological disruption is creating new opportunities for businesses to grow and create value, provided they transform and have the skills needed to be competitive today and tomorrow.

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